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Here are some helpful solutions for the common causes:
Kneading too much and overhandling biscuit, shortcake and scone dough overdevelops the gluten in the flour, resulting in a chewy, tough baked product. Overhandling the dough also reduces the size of the shortening pieces; the air pockets left by the melting shortening during baking will be smaller and the resulting baked product will be tougher. Learn more about flour.
Different flours create different textures in biscuits, scones and shortcakes. You can generally substitute up to one-third of a different flour than called for in a recipe without creating tough biscuits, scones or shortcakes. All-purpose and cake flours work well. Avoid bread flour as it contains too much protein. Learn more about flour.
Glass or clear plastic measuring cups with pouring spouts and handles are used to measure liquids. For dry ingredients, always use a measuring cup that comes as a "nested" set (i.e., separate cups to measure 1/4, 1/3, 1/2 and 1 cup). Learn more about measuring.
Check package to make sure the product you used contained 70% or more fat. Spreads with less fat contain more water, which will make biscuits, scones and shortcakes less tender. Learn more about Fats in Baking.
Use a light-colored shiny aluminum baking pan; dark pans absorb more heat and transfer it to the biscuit, scone or shortcake. Or, reduce oven temperature by 25°F.
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